Preamble
The Internet site accessible at the address "htpps://drinkdouze.com" enables RAY SAS to sell non-alcoholic beverages to users, as well as to take out a subscription entitling the user to receive Douze products at a given frequency.
Governed by articles L.111-1 et seq. of the French Consumer Code, these general terms and conditions of sale set out the rights and obligations of the parties. The user undertakes to have read, understood and accepted the terms of his order, as well as the entirety of the general conditions of sale, when he validates his order on the website accessible at the address " htpps://drinkdouze.com ".
1. Presentation of the company
RAY, a simplified joint stock company with a share capital of 30,000 euros, registered with the Paris Trade and Companies Register under number 950 866 723 R.C.S. Paris and whose registered office is located at 10 avenue Saint Honoré d'Eylau 75016 Paris, creates and markets RAY SAS brand products.
2. Subject
The purpose of the Terms and Conditions of Sale of RAY SAS is to define, worldwide, the rights and obligations of the Parties arising from the online sale of the Douze Products offered on the https://drinkdouze.com website. In particular, they specify the conditions for ordering on the site, payment, delivery and management of returns of Products ordered by Customers.
All Users of the Site undertake to respect, without restriction or reservation, the present general terms and conditions of sale, whether they visit the Site or place an order.
The main characteristics of the Products and in particular the specifications, illustrations and capacity indications of the Products are presented on the Site. It is the Customer's responsibility to take these into account before making a purchase.
In the event of subsequent modification of the General Terms and Conditions of Sale, the version applicable to the Customer's purchase is that in force on the Site on the date the Order is placed.
Validation of the Order by the Customer implies full and unreserved acceptance of the General Terms and Conditions of Sale.
3. Subscription
By subscribing, the Subscriber declares that he/she has read these General Terms and Conditions of Sale, and accepts them unreservedly prior to any subscription.
Subscription Douze is available on a bi-monthly (every 15 days) or monthly (every month) basis.
Subscription to a fortnightly or monthly subscription entitles the subscriber to receive non-alcoholic drinks at home until either party decides to terminate the contract.
By accepting this offer, the Subscriber accepts a fortnightly or monthly direct debit of an amount defined at the time of the initial order. Thus, as long as the Subscription continues, the Subscriber's renewal will be debited every 15 days for a fortnightly subscription, or every month for a monthly subscription.
The Subscription is flexible, with no commitment, and the Subscriber may terminate the Subscription in accordance with the terms and conditions set out below in section 4 of these Terms & Conditions "Unsubscribe".
Information enabling the Subscriber to identify him/herself, such as login and password, is personal and confidential. This information may only be modified on the Subscriber's or the Company's initiative, in particular if the password is forgotten. The Subscriber is solely responsible for the use of his/her identification data. They are required to keep them secret. The Company shall not be held responsible for any disclosure. Any Order placed using the Subscriber's login and password is deemed to have been placed by the Subscriber.
4. Unsubscribe
Subscription is flexible and non-binding. It applies to the Solstice, Eclipse and Duo Douze products. The Subscriber chooses the frequency of his subscription between fortnightly and monthly and may cancel the said subscription at any time.
If the cancellation occurs after the order has been prepared, the Order is deemed to have been concluded for the month in question. The Subscriber shall not be entitled to demand cancellation of the Order in question on the grounds of the cancellation request. Cancellation is effective for the following month.
Unsubscription may also result from the Company's decision, in accordance with the terms and conditions set out in article 11 "Customer account deactivation" herein.
In the event of unsubscription, a Customer benefiting from a Subscription at a lower price due to his seniority, will lose this privilege and will have to pay the current rate if he wishes to resubscribe.
5. Orders
By browsing the Site, customers can add Douze products to their basket. They can then access the summary of their basket in order to confirm their order via the "view cart" button and validate it by clicking on "checkout". Registration on the Site is not compulsory in order to place an order - it is possible to do so in "guest mode".
The Customer must enter an address, choose a delivery method and a payment method in order to finalize the order and effectively form the sales contract between him/her and RAY SAS.
Once the Order has been placed, the Customer will receive a confirmation e-mail. This confirmation constitutes a distance selling contract, and the sale will only be considered to have been completed once the customer has received this e-mail and has paid the amount due.
The Vendor reserves the right to suspend, cancel or refuse any Customer Order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum due by the Customer, in the event of a payment incident or in the event of fraud or attempted fraud relating to the use of the Site or with whom there is a dispute relating to the payment of a previous Order.
6. Right to withdraw
In application of article L. 121-16 of the French Consumer Code, customers have a period of fourteen days from receipt of their order to exercise their right of withdrawal and return unwanted products in their original packaging for exchange or refund. The customer may write to hi@drinkdouze.com, Douze customer service, to return the product or cancel the subscription. Reimbursement will be made without delay and without penalty, at the latest within fourteen days of the date on which we are informed of the consumer's decision to cancel. Upon receipt of your request, Douze customer service will contact the customer by return e-mail to arrange the return of the products subject to retraction.
7. Price
RAY SAS reserves the right to modify the prices of the Products presented on the Site. The customer will be invoiced according to the prices in force on the Site on the day of his/her order.
Product prices are indicated in euros. They take into account the V.A.T. applicable in the country on the day of the Order.
The prices indicated do not include delivery charges, which are calculated and invoiced at the time the order is placed in accordance with the conditions indicated on the Site. The payment requested from the Customer corresponds to the total amount of the purchase, including these charges. An invoice can be sent to the Customer on request by contacting the following e-mail address hi@drinkdouze.com
8. Terms of payment
Payment for products and subscriptions is done via credit card. Payments made will be secured by a data encryption procedure in order to avoid interception of this information by a third party.
Payments made by the Customer will only be considered final once RAY SAS has received the sums due. Thus, the Vendor reserves the right, in the event of non-compliance with payment conditions, to suspend or cancel the delivery of Orders in progress made by the Customer.
Purchases on the https://drinkdouze.com website are secure. Douze guarantees that payment information is strictly protected and guarantees the conformity and security of each transaction.
9. Intellectual property rights
Under no circumstances is the Customer authorized to download or modify content downloaded from the Site (product descriptions, brand history, images, videos, etc.).
This Site or any part of this Site may not be reproduced, copied, sold or exploited for commercial purposes without the written permission of Douze.
In general, all copyrights, trademarks and other distinctive signs and rights of ownership or intellectual property appearing on the Site shall remain the full and complete property of Douze.
10. Liability & force majeure
RAY SAS cannot under any circumstances be held responsible for the temporary or permanent unavailability of the Site or of a product, and although it makes every effort to ensure that the service is always available, it may be interrupted at any time.
The company RAY SAS, for all stages of access to the site, from the order process to the dispatch of the parcel or subsequent services, only has an obligation of means. RAY SAS cannot under any circumstances be held responsible for the unavailability, whether temporary or permanent, of the Site or of a product, and although it makes every effort to ensure that the service is always available, it may be interrupted at any time.
As previously mentioned herein, the Company cannot under any circumstances be held responsible for delays in delivery caused by force majeure as defined by current legislation.
Also, RAY SAS shall not be held liable in the event of the carrier's failure to deliver the products, such failure being attributable exclusively to the carrier in accordance with article L. 221-15 of the French Consumer Code.
Neither the Vendor nor the Customer may be held responsible if the non-performance or delay in performance, as described herein, results from a case of force majeure, as defined in article 1218 of the French Civil Code.
11. Modifications to the General Terms and Conditions of Sale
RAY SAS reserves the right to modify the GTC on its website. The modification of the GCS will come into force as from a date which will be on the Site.
Rejection of the new general terms and conditions of sale must be explicitly stated. If the subscriber does not express his or her intention to accept the changes after the new provisions have come into force, he or she will be deemed to have accepted them.
12. Newsletter
You can subscribe to the News Douze newsletter to receive information on brand news and exclusive content (recipes, events...). You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of each newsletter. You will then receive an automatic email confirming your unsubscription to News Douze.
By accepting the present General Terms and Conditions of Sale when subscribing, the Subscriber authorizes RAY SAS to send emails to the address provided. Subscribers may unsubscribe to the News Douze at any time by clicking on the unsubscribe link at the bottom of each newsletter.